Refund policy

Return & Refund Policy – Nuvoria Jewelry

At Nuvoria Jewelry, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a 30-day return policy, starting from the date your item is delivered.

How to Initiate a Return

To start a return, please contact our customer service team within 30 days of receiving your item to request a return authorization.
Once your request is approved, you will receive detailed instructions on how to proceed with the return.

Return Conditions

To qualify for a return, please make sure that:

• The item is in its original condition, unworn, and with all tags and packaging intact.

• The return is shipped back within 30 days of receiving the return authorization.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).

Damages and Issues

Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item. Our team will promptly review the situation and work to resolve the issue as quickly as possible.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you currently have. Once the return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method within 7 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you have any questions regarding our Return & Refund Policy, please don’t hesitate to contact our customer support team. We’re here to ensure your experience with Nuvoria Jewelry is exceptional from start to finish.