FAQ

What materials are used in Nuvoria Jewelry?

Nuvoria Jewelry is crafted primarily from 925 Sterling Silver, ensuring durability, brilliance, and a luxurious finish. Many of our designs also feature gold plating, cubic zirconia, enamel detailing, or other premium materials to bring unique elegance and sophistication to every piece.

Is Nuvoria Jewelry compatible with Pandora bracelets?

Yes, our charms, bracelets, and necklaces are designed to be compatible with Pandora and other major jewelry brands, allowing you to personalize your collection effortlessly.

What is the material of your charms and bracelets?

Our charms and bracelets are made from 925 Sterling Silver, offering both quality and longevity. Depending on the design, they may also include:

  • Gold plating for an elegant and timeless touch

  • Cubic zirconia for added brilliance and sparkle

  • Enamel accents for vibrant, distinctive colors

  • Glass, crystals, or other premium materials to create unique, standout pieces

Are your products hypoallergenic?

Yes, all of our jewelry is made with hypoallergenic materials, including 925 Sterling Silver, making them safe and comfortable even for sensitive skin.

Does Nuvoria Jewelry tarnish?

Our jewelry is carefully crafted using 925 Sterling Silver, known for its durability and resistance to tarnishing. With proper care, your pieces will maintain their brilliance and beauty for years to come. To keep them in their best condition, we recommend following the care instructions provided with each item.

Can I shower with my Nuvoria bracelet?

We do not recommend showering with your Nuvoria bracelet. Water, soap, and shampoo can cause tarnishing and gradually dull the shine of your jewelry. To preserve its quality, remove your bracelet before showering, swimming, or exposing it to moisture.

How do I care for my jewelry?

To keep your Nuvoria pieces looking their best, avoid moisture, store them in a closed bag or jewelry box, and remove them before swimming, sleeping, or exercising.

How do I clean my jewelry?

Use a soft polishing cloth to gently clean your jewelry. Avoid harsh chemicals or abrasive materials to maintain its shine and protect its finish.

How to track my order?

You can easily track your order through the link provided in your confirmation email. Alternatively, you can visit www.17track.net and enter your tracking number to get the latest updates on your shipment.

Steps to Track Your Order on 17Track:

  1. Go to www.17track.net/en

  2. Enter your tracking number in the search bar

  3. Click “Track” to view the latest delivery updates

How do I know if my order has shipped?

Once your order has been shipped, you’ll receive a confirmation email with your tracking information, allowing you to monitor your package every step of the way.

Do you ship internationally?

Yes, Nuvoria Jewelry ships internationally. Shipping fees and delivery times may vary depending on your location.

How long does custom jewelry take to ship?

Custom pieces typically take 5–7 business days to be carefully crafted and prepared for shipping. Each item is made with meticulous attention to detail to ensure it meets your expectations — thank you for allowing us this time to create something truly unique for you.

How long will it take to receive my order?

Delivery times depend on your location and the shipping option selected at checkout.

  • Standard shipping usually takes 7–14 business days.

  • Express shipping typically takes 3–10 business days.
    For international orders, delivery times may vary depending on the destination. You can view estimated delivery times during checkout.

What happens if my package is delayed?

If your package is delayed, we recommend checking the tracking information sent to your email. Delays may occur due to carrier issues or customs processing. If your order hasn’t arrived within the estimated timeframe, please contact us at support@nuvoriajewelry.com and our team will gladly assist you.

I never got my order, what should I do?

We’re sorry to hear that you haven’t received your order. First, please check your tracking information for any updates.
If the tracking shows no movement or you can’t locate your package, contact our customer service team with your order number. We’ll promptly investigate the issue and work to resolve it as quickly as possible.

Can I change or cancel my order?

Once your order is confirmed, it immediately enters our processing system to ensure fast shipping. At this stage, we’re unable to make changes or cancellations.
We appreciate your understanding and thank you for choosing Nuvoria Jewelry.

Can I add items to my order after I’ve placed it?

Unfortunately, we’re unable to add items to an existing order. If you’d like to purchase additional items, please place a new order.

I didn’t receive my order confirmation email. What should I do?

First, check your spam or junk folder to see if the confirmation email was filtered there.
If you still can’t find it, please contact us at support@nuvoriajewelry.com with your full name and order details, and we’ll be happy to resend your confirmation.

What should I do if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please reach out to our customer service team immediately with your order number and details about the issue. We’ll provide clear instructions for returning the item and arrange for a replacement or refund as quickly as possible.

What is your return policy?

You can view our full return, refund, and exchange policy [here].
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What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal, Shop Pay, Afterpay, Google Pay, and Apple Pay.

How do I apply a discount code?

During checkout, you’ll see a field labeled “Discount Code.” Simply enter your code there and click “Apply.” The discount will be automatically deducted from your total.

Do you offer discounts for first-time customers?

Yes, first-time customers can enjoy an exclusive welcome discount. Look out for a pop-up on our website or subscribe to our newsletter to receive your promo code.

Can I combine multiple discount codes?

No, only one discount code can be applied per order.

Why isn’t my discount code working?

Please make sure that:

  • The code is entered correctly and hasn’t expired.

  • The code is valid for the items in your cart.

If you’re still having trouble, contact our customer support team for assistance.